Shipping Policy
SHIPPING POLICY
Last updated: July 22, 2026
All Pongo Zone products are print-on-demand and made specifically after an order is placed.
PRODUCTION AND DELIVERY TIMES
Production generally takes 2–5 business days before an order ships.
After production, estimated standard shipping times are generally:
• United States: 3–4 business days
• International destinations: 5–20 business days
These are estimates, not guaranteed delivery dates. Weekends and holidays are not included in business-day estimates.
Delivery may take longer because of product availability, carrier disruptions, weather, customs processing, seasonal demand, or other circumstances outside our control.
SHIPPING COSTS
Available shipping methods and charges are displayed during checkout and depend on the products ordered and delivery destination.
Customers are responsible for reviewing and approving all shipping charges before placing an order.
TRACKING AND SEPARATE SHIPMENTS
Tracking information will be sent by email after an order ships. Please allow time for the carrier’s tracking system to begin showing updates.
Products may be produced at different facilities or require separate packaging. An order containing multiple products may therefore arrive in more than one package and on different days. Separate tracking information may be provided for each shipment.
SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate delivery address.
Contact support@pongozone.com immediately if you notice an address error. Address changes are not guaranteed after an order enters production and may be impossible after shipment.
Customers may be responsible for reprinting or reshipping costs when a package is returned because of an incorrect or incomplete address, refusal, unsuccessful delivery attempts, or failure to collect the package.
DELAYS AND UNSHIPPED ORDERS
Pongo Zone does not control delays that occur after a package has been transferred to the shipping carrier, but we will help investigate delivery problems.
If we are unable to ship an order within the promised time, we will provide the customer with any delay, cancellation, or refund options required by applicable law.
LOST OR MISSING PACKAGES
If tracking is delayed or shows a package as delivered but it cannot be found, please:
• Check the complete tracking history
• Confirm the delivery address
• Check with household members, neighbors, or building management
• Look around the delivery location
• Contact the local carrier or post office
If the package still cannot be located, contact support@pongozone.com as soon as possible and no later than 30 days after the estimated delivery date.
Include your order number, confirmed shipping address, and tracking information. Lost-package claims and available resolutions are handled according to our Return Policy.
INTERNATIONAL SHIPPING
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country. These charges are the customer’s responsibility unless they were collected during checkout.
Pongo Zone does not control customs inspections, customs delays, or fees charged by foreign governments or carriers.
Refusing or failing to claim an international package because of customs charges does not automatically qualify the order for a refund or free replacement.
CONTACT US
For shipping questions or delivery problems, contact:
Pongo Zone LLC
Email: support@pongozone.com
Please include your order number. We normally respond within two business days.