Privacy Policy - PONGO ZONE

Last updated: July 22, 2026

Pongo Zone LLC respects your privacy. This policy explains what information we collect through pongozone.com, how we use it, and when it may be shared.

INFORMATION WE COLLECT

We may collect information you provide when you:

• Place an order
• Create or use an account
• Join our email list
• Contact customer service
• Submit another form through the website

This information may include your name, email address, telephone number, billing and shipping addresses, order details, account information, and messages sent to us.

The website may also automatically collect limited technical information, including your IP address, browser or device type, pages visited, referring website, cookie identifiers, and shopping-cart or session activity.

PAYMENT INFORMATION

Payments are processed by the payment provider selected during checkout. Pongo Zone receives payment confirmation and limited transaction information needed to manage your order.

Pongo Zone does not intentionally store your complete payment card number or card security code in its website database.

HOW WE USE INFORMATION

We use personal information to:

• Process, produce, ship, and support orders
• Provide order and delivery updates
• Respond to questions and customer-service requests
• Maintain customer accounts and shopping carts
• Detect fraud, misuse, or security problems
• Maintain business, tax, and accounting records
• Improve the website and customer experience
• Send promotional messages when you have chosen to receive them
• Meet legal and regulatory requirements

You may unsubscribe from promotional emails at any time using the unsubscribe option provided in the message or by contacting us.

WHO RECEIVES INFORMATION

We share information only when reasonably necessary to operate the store, provide requested services, protect the business, or comply with the law.

Recipients may include:

• Printful, which produces and fulfills Pongo Zone products
• Payment processors
• Hostinger and other website-hosting or technical-service providers
• Shipping carriers and postal services
• Email and customer-communication providers
• Fraud-prevention, security, accounting, or professional service providers
• Government agencies or other parties when legally required

These providers receive only the information reasonably needed to perform their services. They may process information in accordance with their own privacy policies and legal obligations.

Pongo Zone does not sell personal information for money. Certain privacy laws may define some disclosures involving analytics or advertising technology as a “sale” or “sharing” even when no money is exchanged. Contact us to ask about any privacy choices available under the law where you live.

COOKIES AND ONLINE TRACKING

Pongo Zone uses cookies and similar technology for necessary website functions, including remembering shopping-cart contents, maintaining sessions, processing checkout, supporting accounts, and protecting the website.

The site may also use analytics, advertising, or social-media technology when those features are enabled. Providers of these services may collect information about website activity over time and across different websites.

You can block or delete cookies using your browser settings. Blocking necessary cookies may prevent parts of the website, cart, or checkout from working properly.

The website does not currently respond to browser “Do Not Track” signals because there is no consistently accepted industry standard for handling them.

HOW LONG WE KEEP INFORMATION

We retain information only for as long as reasonably necessary for the purpose for which it was collected.

Order and transaction records may be retained for fulfillment, customer service, tax, accounting, fraud prevention, chargebacks, disputes, and legal obligations. Account information may remain until the account is closed or no longer needed. Email-subscription information is retained until you unsubscribe or request removal.

Some information may be retained after a deletion request when necessary to complete an order, protect against fraud, resolve a dispute, or comply with the law.

YOUR PRIVACY CHOICES

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information.

You may also:

• Update information through your customer account when available
• Unsubscribe from promotional email
• Request information about how your data is used or disclosed
• Ask whether other privacy rights apply in your location

Send requests to support@pongozone.com. We may need to verify your identity before completing a request. We will not discriminate against you for exercising a privacy right provided by applicable law.

CHILDREN’S PRIVACY

Pongo Zone is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information through the website, contact us so the information can be reviewed and, when appropriate, deleted.

INTERNATIONAL CUSTOMERS

Pongo Zone and its service providers may process information in the United States or other countries where they operate. Privacy and data-protection laws may differ between countries.

International customers retain any privacy rights that cannot legally be waived under the laws applicable to them.

INFORMATION SECURITY

We use reasonable administrative and technical measures intended to protect personal information. However, no website, database, or method of electronic transmission can be guaranteed to be completely secure.

POLICY CHANGES

We may update this policy when our website, service providers, business practices, or legal obligations change.

The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the website or by email when appropriate.

For questions or privacy requests, contact:

Pongo Zone LLC
Website: pongozone.com
Email: support@pongozone.com